Bilingual Customer Service Representative
The Harvard State Bank is a community bank looking for team members to help build long-term relationships with our customers and the communities that we serve. If you are a self-motivated, team player that is passionate about serving others and are ready to build a career with an employer that cares, we want to hear from you. The Harvard State Bank is looking for enthusiastic, customer centric individual to join our Customer Care Team. This is a full-time position with benefits and room for growth with increased responsibilities.
Essential Duties include but are not limited to:
- Answering/directing customer calls
- Fielding customer account inquiries and debit card inquiries
- Scanning documents
- Processing electronic deposits
- Processing stop payments, address changes, e-statement enrollments and debit card increases
- Responding to online banking messages
- Assisting customers with Digital Banking Platforms
Requirements:
- Must be bilingual -English & Spanish
- Must be customer centric
- Prior customer service experience a plus
- Prior call handling a plus
- Must be able to work 2 Saturdays a month 7:45 AM to Noon
- Must be available Monday – Friday 8M – 5PM** (assigned hours vary slightly)
**Day off during the week when working Saturday
Please send your resume to hr@thehsb.com
Human Resources Generalist
We are looking for a (Human Resources) HR Generalist to join our team and implement various human resources programs. HR Generalists have a broad knowledge of human resources functions, from hiring to onboarding and employee compensation to evaluation. If you have a passion for HR and are familiar with labor law, this is the place to be. Your role as an HR Generalist will be far from one-dimensional. You will use Human Resources Information Systems (HRIS) to ensure all employee records are up-to-date and confidential. You’ll act as the main point of contact for employees’ queries on HR-related topics. The goal is to ensure the HR department’s operations will be running smoothly and effectively to deliver maximum value to the organization.
Please send your resume to hr@thehsb.com
Loan Administrator/File Clerk
This position provides administrative support, exceptional customer service, loan maintenance and reporting for the loan department and all loan officers. This position proactively interacts with the Loan officers and customers. If you are a self-motivated, team player that is passionate about serving others and are ready to build a career with an employer that cares, we want to hear from you.
Essential Duties include but are not limited to:
- Ensure the timely and accurate scanning of all loan documents
- Responsible for ensuring that all loan documentation is complete, accurate, verified and complies with company policies as well as federal and state regulations
- Verify all supporting documentation is received utilizing checklists and policies prior to release of loan documents
- Assist loan officers with past due loans, exceptions and other loan related issues
- Order third party items such as: flood certifications, credit reports, certificate of good standing, UCC, and title liens
- Review (with loan officer assistance) the borrower documentation for accuracy
- Prepare new and renewal loan documentation requests
- Responsible for post-closing items of loans
- Review and verify completed file after each loan closing to ensure accuracy of loan transaction
- Follow up of loan exceptions for documents
- Perform escrow disbursements, maintenance and analysis
Please send your resume to hr@thehsb.com
Retail Banker
The Harvard State Bank has two (2) openings for a Retail Banker. One position will be out of our Harvard location, and the other one will be out of our Hebron location. The position of a Retail Banker will be responsible for both new account openings and backup support for the teller/customer service areas of the bank. This position will include working with our customers for their retail banking needs. Excellent customer service skills, including cross-selling and referring customers to other departments within the bank, will be essential.
Essential Duties include but are not limited to:
- Have knowledge of all bank products/cross-selling the Bank’s products and services
- Assists customers in their selection of accounts, products and financial services
- Establish proper identification and follow all procedures associated with opening a new account
- Able to determine and prepare the correct documentation for each customer situation
- IRA customer service
- Ability to perform all Electronic Banking Services
Please send your resume to hr@thehsb.com
Sr. Commercial Lender
This position is a producing Commercial lending officer and maintains an active Commercial Loan Portfolio.
Essential Duties include but are not limited to:
· Manages the Day-to-Day Operations of the Commercial Loan Department
· Strategizes with the EVP on all phases of overall lending. This would include the entire line of business strategy and operations, including underwriting and credit administration, marketing, pricing, processing, funding, and portfolio servicing
· Prepare and present loan and business development reports to the Board of Directors as needed/requested.
· Approve loans of all types within the assigned lending authority.
· Prospect potential new customers for all bank areas through letters, cold calling efforts, referral sources, and other necessary sources.
· Responsibility for developing and implementing effective lending policies, procedures, and planning.
· Develops short and long-term goals and plans for the consumer and commercial lending function. This position also assists with budgeting by providing historical data-based suggestions for growth and suggesting realistic estimates.
Please send your resume to hr@thehsb.com
Teller Positions
The Harvard State Bank has an opening for one (1) full time teller out of our Harvard Location and one (1) part time Teller our of our Rockford location. The teller position involves working with Bank customers to assist them with all of their banking needs. You would work both in the main teller line and the drive-up. The right person for this position will have excellent customer service skills and work with customers to refer them to other areas of the bank.
This position will receive and process the following types of transactions:
- Checking and Savings deposits and withdrawals
- Complete Hold Notices
- Cash checks
- Accept and Process Loan payments
- Issue and process Personal Money Orders, and Cashier’s Checks
- Process cash advances – Account Transfers – Night Deposits
- DL Stickers
- Accept county property tax payments
Prior experience appreciated, but not necessary.
Please send your resume to hr@thehsb.com
